[mootothemax]

Why isn't "I'm worried my documents won't look right" a legitimate concern? You're talking about something that has a very real effect on people's lives and you're trying to dismiss it because Microsoft Office exists.

Word definitely has problems of its own, but dismissing concerns about how a document will look to the other 90% of people out there is missing the point.

[ZeroGravitas]

It's an entirely legitimate concern. But the fault that causes this worry is fundamentally a lack of openess. The solution is to promote openness. To be exact, if the document format was open then there wouldn't be a problem, or at least many orders of magnitude less of a problem.

End users shouldn't have to worry about this because the techies should have figured it out for them. Not only have we failed, there's a bunch of comments here that show that we (techies, as a class) don't even understand the problem.