[iopq]

You can make the correct decision for the patient by wishing for the best outcome for them. It does not mean you have to have empathy for them. Empathy is the ability to place yourself in another's position.

Let me give you another example. I'm an expert poker player. I understand why worse players play the way they do, but I can't empathize with it. I simply can't put myself in a position where I'd play so poorly, so I can only say I understand it from a "they're bad, so they make mistakes" point of view. But this does not preclude me from making thousands of dollars at the casino from said players. Someone who is able to better empathize with that person might also make more basic strategy mistakes than me and they won't profit as much.

Empathy does not guarantee better outcomes. A doctor could have a great relationship with a person and still not able to empathize fully with their issue.