[nod]

"So, the thing that is hard to do, that I try to do, is to come back and think that everyone is trying to do the right thing, which I believe is the right place to start. If someone’s doing something that doesn’t make sense, there’s a reason for it and we need to understand their reasons. We make our best progress when our efforts are to be empathetic and understanding of what’s going on in other’s lives."

So, so true. I'll also recommend his book Creativity, Inc. - what works for Pixar might not all be directly translatable for the software industry, but there are some good lessons and experience (and entertainment) in there.