[Jemmeh]

Most of the people I have asked who haven't cut the cord say they don't know how to set it all up or think it will be more complicated to use.

And/or they do not have internet at their house, only use the internet on their phone.

[tracker1]

I think the *TV/Stick devices are pretty damned simple... I got my parent's a Roku a few years ago, and they still use it regularly (though they haven't cut the cord, mostly sports).

[Jemmeh]

I think they're simple too, but then I remember working in tech support for DirecTv how many people just didn't plug the TV in.