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by corysama 3610 days ago
William Ury, of "Getting to Yes" fame, also has a book titled "The Power of a Positive No" that directly addresses your question. It should be required reading for all software developers. http://www.williamury.com/books/the-power-of-a-positive-no/

Really, if everyone on Earth read those two books and his "Getting Past No", the world would be a much happier place.