Sorry you didn't get a reply. We respond to every inquiry, but sometimes the responses end up in one's spam folder. We run our own mail servers and despite our best efforts (DKIM, SPF, never being on any blacklists) some mail providers bin us.
If you give us a call (415-974-1313) we can look up your address and give you a better idea of what to expect, though we tend to under-promise and over-deliver.
The website is a bit... dated, but we're working on a new one with a new coverage map[0] and more details about our service in buildings that are already on-net.
I'm in Duboce Triangle and get the same 65Mbps up and down. There have only been two short outages since I got the service two months ago. Given I'm paying a third of Comcast's price, I can stand 30 minutes of no internet.
Are you in a multitenant / shared installation? I've heard if there's enough people in a building you can get vaguely higher but unspecified speeds.