[jakecraige]

Great read. Reminds me of a book I read recently, Difficult Conversations, where my key takeaway was to do everything I can to understand the other person, and make sure they understand me. Then we can work together towards a resolution.

The authors uses the term "Learning conversation" which I really liked. To highlight that you're there to first and foremost, understand them, before judging or criticizing or whatever else.

[stefanwlb]

Thank you for your contribution to the thread. I will look into acquiring the book.