[DanielDent]

I bought Veertu through the Mac app store on an early 2009 MacBook Pro. The CPU instructions used for native virtualization are not enabled on the machine. Despite not being compatible with the machine on which I was purchasing, and despite not having documentation on the app store purchase page about the limitations, it let me buy the app - which refused to function. When I requested a refund - after trying multiple times through Apple's horrific broken iTunes refund process - they denied the refund without explanation as to why they did not deem me worthy of a refund for the defective product they sold me.

Possibly if I had the time to spend hours phoning and finding someone to listen I could have gotten a refund.

My takeaway from the experience was a reminder that I was a terrible person for supporting the apple app store business model - a model which inches closer to being mandatory for developers every day.

[api]

I think this is more the fault of Apple than the devs of this. So far my experiences as a developer with the app store have been horrific, and I've heard many horror stories far worse than mine.

I've also had several occasions to deal with the IRS on complex issues. In my experience the IRS is far more responsive, has much better customer service, and is generally better organized than the Apple app store.

To Veertu's authors: sell it on your web site and I'll give you $39 without Apple's cut just to help keep the app store marginalized.

I've also decided I will not be buying another iOS device, ever, and if Apple tries to ram the app store any harder on OS X I will be leaving Mac.

[NEDM64]

I've got my purchases refunded multiple times on the AppStore just by writing "the app doesn't do what the description says".

[LeoPanthera]

I can't explain why you didn't get a refund, but there is a free version of Veertu you can try first, to make sure it works.

[DanielDent]

But it's crippled. I didn't want to waste my time evaluating a product other than the one which was interesting to me.

[coldtea]

Well, seems like you ended up wasting even more time AND money.

[ensignavenger]

A dispute with you credit card if you paid by card ought to do the trick. If that doesn't work, Small Claims Court works well in most US states- it may be a pain, but if more consumers would use it in ridiculous cases like this, companies would improve.

[DanielDent]

While I agree a credit card might theoretically offer recourse, in practice I think what would happen is I would end up locked out of my iTunes account and I would discover that all my past "purchases" would be better described as "donations".

[marora]

There seems to be an issue with Apple refund process. We are escalating it with Apple.

[ensignavenger]

I understand your pain! Sounds like someone might be looking into your refund, I hope it works out!

[awinder]

How long between buying it and requesting a refund? I've never had an issue getting refunded through that simple form wizard but it's always been within 72 hours of purchase.

[DanielDent]

I tried within hours. And tried again multiple times with intervals on the order of weeks.