[mgkimsal]

> I disagree strongly here and see this attitude a lot. It's easy to say "not my problem, you fucked it up, you fix it" but that is a very customer-hostile attitude.

Very in agreement here. Almost without fail, if they knew enough how to 'fix' it, they wouldn't have fucked it up in the first place.

Much of this attitude depends on org structure. Are you talking about paying end-customers? Or joe in accounting 3 doors down who consistently never follows any directions you give him re: data?