[Bartweiss]

I did notice that the most common 'trick question' is a setup where "accept our emails" and "accept third-party emails" have opposite checkbox behavior, and it's the same behavior system in every example. My first thought was that it's probably a quirk in some shared service/template, or else regulatory weirdness. Hanlon's Razor and all that.

But the claim that no one is intentionally annoying/scamming customers is a bit of a joke. Good businesses don't, and mistakes happen, but a lot of the entries on that site are obviously, consistently screwing their customers (RyanAir, anyone?) There are, in fact, entire businesses that exist to screw unsuspecting customers with rollover billing, data sales, and opt-outs. Among other things, if you're extracting value from customers once each and they don't know your company name, there isn't any consequence to mistreating them.

Broadly, I see three things on that site. There are failures of design and constraint, but there are also dark patterns (where you're basically sincere, but manipulating people with things like opt-outs), and a fair amount of straight-up abuse (where you have victims instead of customers).

[gilgongo]

A very small number of people may intentionally sit down to design systems that purposefully trick users into doing things they don't want to do. However, to lump that in as he does with a load of other things that are basically not being done from choice is silly. Yes, they are not 100% good things, but they are not actively malicious either. Intent. Culpability..