[danso]

[insert obligatory Half-Life 3 joke/reference here]

I've never used Steam's customer support; do they outsource any of it to contractors and/or offshore?

[wishinghand]

They've tried and they discontinued doing so because they felt it was even worse than being apathetic about it.

[Sebguer]

What's your source on that? I'm fairly certain that all of Valve's customer support is outsourced, though not specifically overseas, but to contract support teams.