[medmunds]

> Suggesting that it's ok to wait a few days for our transactional email to deliver is frankly offensive

Another SendGrid customer here, in exactly the same situation (low-volume, purely transactional, paid "Essential" plan). But even if I were sending marketing blasts, a few days delivery delay would be unacceptable. It's hard not to hear SendGrid's response as "we don't really support anything below the Pro plan".

SendGrid has put up a support article about this: https://sendgrid.com/docs/Classroom/Deliver/shared_ip_thrott...

FWIW, a helpful SendGrid chat agent did move us back to a warmed-up IP pool once I complained, and our mails are going through again.

[Edit: clarify we're on a paid plan -- just not the Pro one.]

[samwillis]

Nice to hear they are trying to help some customers.

I opened a support ticket 12 hours ago and have just been told it will eventually be sorted.

[medmunds]

Try the chat option -- it's more immediate. (Though the chat agent did mention they're pretty backed up.)