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by throwaway160722 3622 days ago
As a legally blind person it is impossible to prove me not being a robot by demonstrating the use of human-like visual capabilities. Other CAPTCHAs offer audio alternatives, but not reCAPTCHA. When I contacted Cloudflare's support about this, they first required me to associate a business account with my private request and then deflected from the accessibility of reCAPTCHA:

> The issue you are experiencing is related to the security settings that the administrator of the website you are visiting has set.

Maybe I should have been more persistent for Cloudflare's sake, but when you're frustrated it's not really easy to be politely persistent. So, now I'm just voting with my clients' wallets.

3 comments

Does ADA mean that they can be sued over this? Or is that not how it works?
reCAPTCHA does have an audio option, and it seems to be accessible to screen readers, as detailed in this blog post: http://terrillthompson.com/blog/682

When the checkbox is clicked, a visual puzzle appears; right below, there's a button that can be clicked to switch to the audio captcha. Here's a demo: https://www.google.com/recaptcha/api2/demo

Thanks! That should have been Cloudflare support's answer. I did not detect the three pictograms as they were contrast-"enhanced" away. The non-visual reCAPTCHAs I now get are even passable without sound.
Section 508 violation?