| Wow, you done goofed here. Where to start? > However don't worry, this warm up period won't last long. How long is "not long"? Your customers can't fix support problems this causes by saying "Well golly gee our vendor says it'll be over in not long"--in fact, thanks to you, they may not be able to email their own users at all. > Keep in mind SendGrid will continue to attempt to deliver these throttled emails on your behalf for up to 72 hours After which time...what? You'll summarily delete the emails? Refund the customers for failing to do your jobs? What exactly? > Customer feedback is extremely important us here at SendGrid, and we have made these changes as a result of that feedback. Sure, but you didn't warn the effected customers. Some of whom were paying you. ~ You all fucked up here, and this is probably going to lose you a lot of accounts. Good work. |