[gallonofmilk]

there is an inherent trade off though. would reddit have ever become so big and popular if it had enforced a strict conduct policy from day 1? many of the early users of reddit were not necessarily the mainstream "good" users that eventually came post-digg.

it can be a distraction to focus on that early on when what's most important is user adoption...

[nommm-nommm]

>it can be a distraction to focus on that early on when what's most important is user adoption...

Distraction?

The wrong kind of initial user adaption will create a toxic community that excludes later users. Any community that goes unmoderated for long enough inevitably turns into a cesspool.

The most important users are the initial adaptors, they form the basis of the expectations of the community.

[gallonofmilk]

yes exactly, and who were many of the initial users of reddit? I'm not saying it's not important, just that in the very early stages of a startup such as reddit was, it can be the wrong thing to focus on when you really need to get users first.

[amyjess]

Most people don't need a conduct policy. Your average person isn't going to sign up for a website and start harassing other users, reposting Stormfront articles, and slinging racial slurs. On top of that, most people just click through the TOS without reading it. Do you even read the gazillion EULAs you click through when you install software? Did you read Facebook's TOS when you signed up? I thought not. It won't affect them because they'll end up obeying the TOS even if they've never paid attention to what's in the TOS.

But if you don't have a TOS and enforce it, then you're eventually going to get the attention of the nastiest, most vile people on the Internet. And given that almost the whole world is on the Internet now, that's some of the nastiest, most vile people in the world. Once you get their attention, they're going to go out of their way to make your website their new home. If you were a Neo-Nazi, and you were used to being banned from every forum you found as soon as you opened your mouth, and then you found a forum that had no rules and allowed absolute free speech, you'd fall in love right away. So much that you'd go out of your way to advertise it to your Neo-Nazi friends and coördinate a mass migration. Once the nastiest, most vile people on the Internet migrate to your site en masse, they're going to start targeting people for harassment, they're going to use it as a platform to spread hate, and they're going to take the opportunity to recruit from the general population by posting carefully crafted propaganda.

And, yes, they'll drown out the decent people. First, because the vile ones are actively invading your site in droves, while the decent people just stumble on it from random links and maybe friends' recommendations. Second, because the vile people will drive the decent people out. You know the old adage about how a thimble of wine mixed into a barrel of sewage is still sewage, but a thimble of sewage mixed into a barrel of wine is also sewage? It's kind of like that. Once there are enough vile people to make their presence known, they will turn your site into sewage even if they're the minority.

tl;dr: Most people don't need their conduct regulated, but if you don't establish and enforce regulations, your community will be thoroughly overrun by the people who do need their conduct regulated.