[blitzd]

They do this for bugs that are easily reproducible on all versions of these products as well.

I received a similar response to a bug report a few years back, it had been open for a couple of years without even being acknowledged, then one day they decided to close it with a form letter listing possible reasons. People continued to upvote it, and finally 3 1/2 years after it was filed it finally got fixed. No interaction from anyone at MS other than the form response, and the final status change. I've filed about a dozen bugs reports on connect - and this is one of the few 'success' stories, sadly.

User engagement at MS is very broken.