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by dariusgodre 3621 days ago
The bigger issue is that they let it get this bad. In order to get this this point, they would have had to systematically fail triage bugs when they come it, fail to track them as they're fixed, and fail to rectify the problem for over two years.

This is an admission that they probably never gave a damn about your bug reports. But hey: if you'd like to help this multibillion dollar company to triage their bugs and re-file an updated issue they would appreciate it.
2 comments
winteriscoming 3621 days ago
>> The bigger issue is that they let it get this bad. In order to get this this point, they would have had to systematically fail triage bugs when they come it, fail to track them as they're fixed, and fail to rectify the problem for over two years.

In reality, it's not that easy. There have been times where, in projects that I have been involved, I wanted to fix a certain issue but the time required to setup, reproduce, investigate, fix and test against that and other versions, just adds up to a point where you cannot focus on the other equally important (new development) tasks at hand. So overtime, issues which might look easy to fix or interesting, do get piled up.

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ianderf 3621 days ago
> time required to setup, reproduce, investigate, fix and test against that and other versions

And that's not the case again. I already provided all information to reproduce that bug easily.

PS "bugs", actually. They've closed several bugs that I reported, though notified me about one only.

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winteriscoming 3621 days ago
I am not denying that many bugs that got closed might still be relevant and reproducible. What I meant in my comment was that this doesn't look like a bad or some kind of "we don't acknowledge or care about these issues" move. Rather this appears to be an attempt at getting the bug reports into a more relevant and manageable state.
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ianderf 3621 days ago
> getting the bug reports into a more relevant and manageable state

What means that somebody got them into the unmanageable state, in the first place.

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blitzd 3621 days ago
Sadly this is not a two year issue, it's been going on for at least the last 10 years. I mainly deal with SQL Server, so maybe it's just particularly bad there - I haven't seen anything to indicate the rest of their products aren't like this to some degree though.

There are active bug reports and feature suggestions for SQL Server that are more than a decade old.

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