[bitJericho]

When I did customer service, the only people that got compensated were the complainers. The nice people just got their problem resolved but did not get compensated for their troubles. Complainers definitely came out ahead.

[forgotpwtomain]

It's a loss minimization function right? You want to compensate those most likely to go write a negative review, or make angry social media tweets about you. That's why contrary to what GGGP says I actually think:

  @thelinmichael Guys wake up!!!!!! How can you implement an OAuth 2.0 without the ability to revoke access? I mean HOW DARE YOU?

  Fix this ASAP

Might actually impel some manager to make changes, if only to get rid of the attention from these unpleasant people in social media.

[mikeash]

I've had plenty of unnecessary statement credits and such just being nice. You might have done it that way, but I don't think it's the norm.

[bitJericho]

Wasn't personal, was company policy. I've been doing customer service for 10 years at various companies. Complainers always win.