[dbot]

Not justifying the behavior in any way, but the reason is that almost every car rental agency has certain quotas for extra coverage, upsells, etc. that they must meet every week. The pressure to meet these are enormous, which can lead to the behavior you mentioned.

[FireBeyond]

Of course - that's where they make their profit, since they self-insure. But threatening to not rent to me if I don't... (but as you said, not that you're justifying).