That's neither true nor fair. We sometimes fall behind on emails, and I had several dozen to answer before getting to yours, which is currently next in the queue.
Coming here to see the context before answering your email is an ironic moment to encounter snark about us not answering emails. If you'd merely said we were too slow, I'd fully agree.
Apologies, I wasn't aware of the backlog. It wasn't intentionally snarky - if I ran a board as popular as this, prioritizing popular accounts would be sensible thing for me to do, so I assumed.
Coming here to see the context before answering your email is an ironic moment to encounter snark about us not answering emails. If you'd merely said we were too slow, I'd fully agree.