[Hydraulix989]

I am going to read that actually, thanks.

On the note of bots and your denouncement of the Turing Test as a metric, I do remember an article on here a couple of days ago hinting that one of the biggest frustrations of customer service calls is dealing with scripted responses, bots if you will, instead of real humans.

I do wonder whether alleviating this user frustration will amount to passing some "similar" but possibly weaker test.

[jasonlaska]

"The customer service test" -- I like it.