[kespindler]

Reminds me of the writeup a few days ago about Google's machine emotional intelligence for email suggested replys - except Clara is doing it (and more) with a team the fraction of the size.

The business solution here is very clever. As an engineer, my instinct is to fully automate any system. Clara is a great example where the most effective answer is getting the 90% solution, then going the last mile with humans to bring it up to 99% (making that up) accuracy, with most of the same savings. Imagine similar solutions for customer support (especially over website chat bars. Some systems like this already exist.)