[tallanvor]

One of the reasons I stopped buying Apple products was this type of interaction. I had a Macbook Air, and it would freeze up randomly for several seconds at a time. There were no error messages or anything, and finally found out when I tried to upgrade the OS that it wouldn't install on the drive because it was failing. Eventually I figured out how to find the SMART status, and took it in since it was under warranty.

The rep kept trying to get me to reinstall the OS since "if that's the problem, they'd have to charge me for it". Never mind that the installer wouldn't run... After about 15 minutes of this back and forth with him trying to prove that nothing was wrong and me showing the SMART status, he finally went in back and asked someone who told him to take it in.