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by shostack
3646 days ago
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It is easy to be dismissive of executives and the fact that dealing with them takes a certain skill set. If it is one thing I've learned as someone in a data-heavy field it is that executives don't care about the details and nuances, and that distilling the details of things like log files, etc. and conveying it in a way that aligns with their pain points, strategy, etc. does in fact take great interpersonal skills that many more technically-inclined folks unfortunately lack. |
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In my experience, some executives don't even care too much for facts if it interferes with their agenda. This is usually expressed in subtle ways, but in one instance I've heard an executive directly ask for a report that was easy to manipulate the figures on in order to push our employees into generating more sales.
This is part of the problem when you have directors who see themselves as insulated from day to day challenges. I accept that there's a need for a long term vision, but if someone isn't prepared to understand the details of what's blocking it, they'll not be in a place to advise on how to fix it, and if they're relying on other people to fix those organisational issues, what's the point of having directors at all?