Is it me, or are a lot of web-based service providers very chatty lately?
I won't name and shame any particular ones, but I will say I've found myself regretting signing up for trials of certain services because of the almost sycophantic attention I'd receive from the oh-so-personable and friendly CEOs who make it a point to personally message all customers. I usually respond, initially, but then it quickly becomes pushy and intrusive, e.g. "Hi, I've noticed you haven't used [x] feature yet." "Hello? Are you getting my emails?" "Hello?"
I don't mean to be rude, but I didn't sign up for the "omg you're so friendly and amazingly helpful" show. I just wanted to try the service out. Kindly stop breathing down my neck! :/
I'd wager the initial greeting works, but I question whether the person's lack of self awareness (when it's clear that the customer doesn't have time to do small-talk and has been evading you for 3 weeks straight) wouldn't be grating to most people who are trying to evaluate several products and get some work done.
I've started reporting the worst offenders as spam. One service was e-mailing me once a week. After the 3rd e-mail I vowed never to use their product out of principle. After the 5th I'd had enough of the harassment.
The one I have in mind sent 4 emails in the same week, with a linear increase in bewilderment that I wasn't answering promptly beyond the first two (where I made it clear that I wanted to take my time).
I won't name and shame any particular ones, but I will say I've found myself regretting signing up for trials of certain services because of the almost sycophantic attention I'd receive from the oh-so-personable and friendly CEOs who make it a point to personally message all customers. I usually respond, initially, but then it quickly becomes pushy and intrusive, e.g. "Hi, I've noticed you haven't used [x] feature yet." "Hello? Are you getting my emails?" "Hello?"
I don't mean to be rude, but I didn't sign up for the "omg you're so friendly and amazingly helpful" show. I just wanted to try the service out. Kindly stop breathing down my neck! :/