[niftich]

I imagine if one were a customer of this SaaS, it's on the customer to ask what availability to expect.

Clearly this vendor thought that their savings on their IaaS bill outweighed any operational or reputational risk they'd suffer from an outage at a lower layer (pun unintended).

[blakewatters]

Blake from Layer here: We are forthright with all our customers about our current deployment configuration and the roadmap timelines for evolving into a deployment with higher availability characteristics. There is real complexity in operating a system such as ours in a widely distributed configuration and like any other company at our stage we regularly assess risks and make trade-offs. Sometimes we get things wrong.

We are very sorry to all our customers for the downstream impacts their businesses. We came up short and are doing everything we can to make it right.