[danielmason]

I'm going to add a cautionary note about RingCentral. I hesitate to make my first post a negative one, but they've inspired me to feel strongly enough to break the lurker barrier. My experience with RingCentral has been almost unilaterally bad, and I'm now actively looking to switch away as quickly as possible.

We have had persistent bugs and inconsistencies. By itself, this wouldn't be a huge issue, but their level one support is untrained, powerless, and seemingly reluctant to help. In all my support calls to them, they have yet to put me on the phone with someone who understands my problem and has the power to fix it.

[justinchen]

That's interesting to hear. What kinds of issues were you having? We primarily use it to receive voicemails (then call back using Google voice or Skype) and for sending/receiving faxes.