[robalfonso]

You miss my point, I simply mean a forum post is not ideal for support. In my case I would want a ticket, something concrete I know can be sent and seen. A forum does not engender confidence my issue will be seen and also I would not want to put private info into a forum.

Also I gave a poor example. I run a Es cluster so my thinking is at the point of my cluster is unavailable i know it's all red and it's not between my service and the endpoint.

[beachstartup]

anything free or included will be abused by a certain % of the customer base.

if you feel that strongly about it, buy the support.