[decktech]

Not incorrect, although the revamped system has become pretty infamous for going down, leading lines to ring busy and overworked dispatchers to revert to pen and paper. The outages have been responsible for several deaths.

http://lubbockonline.com/stories/020299/LA0689.shtml#.V2_jIp...

[CPLX]

The article you're linking to has a dateline of 1999.