Hacker News new | ask | show | jobs
by hobofan 3650 days ago
We had our main account which we used to send both marketing mails via MailChimp and transactional mails via SendGrid. There also was a old account that was used by a different department for partner newsletters, which was already inactive for a few months.

They disabled the account, which we only noticed because emails stopped sending, and their UI also didn't give any explanaition. We asked their support, they said the second account was a violation of the TOS. We explained the situation and they still insisted on keeping the account closed.

Now we are with Sendgrid and are spending much less on mails, but I'd rather have lived without spending the night restoring email functionality.

1 comments

Don't bother with Mandrill. They clearly don't want to keep their transactional email customers and perhaps just want to focus on the marketing piece. After the way they handled mandrill, I wouldn't trust them anyway (and I was a paying client of mandrill). Go with Sendgrid, mailgun etc. for transactional emails.