[CPLX]

This is emblematic of what I suspect will be a serious problem going forward for a lot of companies as "tech startups" more and more become just "companies" that millions and millions of people are supposed to use and depend and base their lives and livelihoods on.

There's a cultural thing in tech companies that is borne somewhat from the wild west feeling of the early internet, where it's considered OK to do things like throw people off a platform, take their existing earnings or funds, or make it so they can't message people or similar, without even telling them, or without any ability to communicate or seek redress, all in the name of "Trust & Safety"

This is a philosophy that was fine when these companies were small and could be easily overwhelmed by fraud, but it doesn't scale and leads to truly epic amounts of bad blood with customers.

We have things like consumer credit laws, and common carrier rules, and the Montreal Convention, and state licensing and regulation, because over the years the public decided that it wasn't OK to just leave things like this up to companies. Maybe not soon, but eventually there is going to have to be a reckoning for tech companies that ignore the reality that they eventually would be wise to have rules, transparency, and accountability before it is forced upon them.