[Negitivefrags]

The key is to ignore the feature request, and focus on the problem.

Users don't come to you with problems, they come to you with shitty solutions.

You need to take their solution, reverse engineer their real problem from that, then work out a good solution for that problem that fits well with your product.

[scott_s]

"My job is not to give the users what they want, it's to give them what they need."