[ProAm]

> Those 1000 customers all need the same thing

This is completely not true, many customers often need specific custom tailored security for business specific needs (This is something most startup SaaS developers dont realize or care about because they are usually just starting development and care about growth and base product). This is where the problem lies, you paint with a broad brush and get the 80%, the other 20% is a nightmare usually. Most the time the 80% has holes in it too, like we saw here with SalesForce.

Whenever Im architecting a system, I always tell the execs you can either pay for it now (going on-prem) or pay for it later (with Saas) because at the end of 5 years you always end up paying just about the same, its just a matter of where. With payroll, downtime, customer losses, hardware, DR, wasted time with project managers from your SaaS providers.

Id always rather have control and know my system than depend on someone else's hire who behind a curtain of three, four or five nines of marketing jargon. It's always a pay me now or pay me later situation.