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by caminante
3676 days ago
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Staying calm and speaking during confrontations is a learnable skill. I humbly recommend reading the book Crucial Conversations, if you haven't read it, then practicing the techniques. I tell my "underlings" to breathe (with their diaphragm), to take their time, and to carry their voice. [1] http://www.amazon.com/Crucial-Conversations-Talking-Stakes-S... |
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