[TeMPOraL]

I like his style. It seems honest. Most of his rules described in the article are reasonable (like those about backpacks or cellphones). His book classification is strongly opinionated, but I'd consider it a feature.

> The customer isn’t always right. I am. People don’t like that. They think I should be groveling—I don’t grovel.

Again, very honest, and I think he has a point. Most businesses today are run according to "customer is always right - as long as he pays" principle. I.e. they'll pander to you if they can make money, but the moment the transaction is done (or you're deemed more trouble than you're worth), you're treated as trash[0]. I personally prefer an up-front shopkeeper than one that pretends to be my friend (and one that is honest-to-God friendly ends up getting my repeat business, including buying things I don't really need just because I like them).

[0] - See e.g. subthread about coffee shops here: https://news.ycombinator.com/item?id=11802667. It's all super cute and lovely as long as you take your coffee and quickly leave.