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by davidnels
3682 days ago
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The platform is only hours old in terms of public availability, but here's a pretty cool customer service demo bot that scans a knowledgebase first, but can create a helpdesk ticket if human assistance is required: https://www.youtube.com/watch?v=e9IMsJW4ca0 |
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Or is the idea that you can feed message-only channels like email and Facebook messanger to it? But then you could just say "We don't really provide email support; see our website here: ..."
Kind of feels like using telephone menus when you don't have to.
(Nothing against your platform though - it looks very well done!)