[sirkneeland]

Carrier sales reps didn't like selling Windows Phones, and you can't blame them. From their perspective, they want to sell you a phone in the shortest amount of time that has the lowest probability of return.

Windows Phones had a different UI that meant the sales rep had to spend time showing how it worked, and even if he/she did make the sale, he faced the high risk of a Lumia getting returned because the customer found out some key app wasn't available on Windows Phone but was easily available on iOS and Android (their bank, or airline, Snapchat, and let's not forget Instagram wasn't there for a while)

(source: I'm a former Nokia employee)