Document your attempts to alert the bank. You should have proof that you contacted them about it. Don't use the loophole obviously. Definitely switch banks.
I'm documenting everything I can think of. Tried the loophole three times - once inadvertently, a second time to try a different approach and a third time on a different account. Told the low-level techs all about that, they didn't seem too concerned about le ~0.32$ I created, but still being careful.
I'm documenting everyone I talk to as well - there is never any case file # though. Are there any other things you think I should document?
As for switching banks - definitely will. This is realllllly bad.
If it's possible for regular transactions to look like fraud due to this loophole, you should make sure all your legit transactions have a paper trail (receipts or whatever).
I'm documenting everything I can think of. Tried the loophole three times - once inadvertently, a second time to try a different approach and a third time on a different account. Told the low-level techs all about that, they didn't seem too concerned about le ~0.32$ I created, but still being careful.
I'm documenting everyone I talk to as well - there is never any case file # though. Are there any other things you think I should document?
As for switching banks - definitely will. This is realllllly bad.