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by st3v3r 3682 days ago
A good barista is like a good bartender. Their interaction with the customer goes way beyond simply making and handing off the drink. A robot would largely make that interaction like a soda machine. Not very personal, and not really something that keeps people loyal to your shop vs the one on the other side of the street.
1 comments

Considering my own ratio of canned and fountain soda bought in restaurants, grocery stores, and convenience stores (at least a couple times a week) versus soda pulled by a soda jerk (never, nada, not even a single time), this does not bode well for the good baristas of our world!

While I have bought alcohol from a bar, the ratio of my non-bar alcohol still dwarfs bar-purchased alcohol. And frankly, even with the bar-purchased alcohol, it was social events with friends, the bartender could just as easily been a serve-yourself machine.

Depends. I have been to bars where the bartender is a large part of the experience. Good bartenders joke and make you feel good at the place. Bad bartenders ignore you, don't get you drinks in a timely manner, and generally make you feel small and ignored. I would vastly prefer to go to an establishment with the good bartenders than to have a soda-machine like experience.