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by joe_the_user
3681 days ago
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I tend to agree with the article that mobile payments and such don't feel like they provide much value. If there are system allowed people to walk into stores and just take stuff without waiting in line, the time savings would be huge. But the time spent in actually physically swiping a credit card is minimal so even once the glitches are gone, the payoff in convenience is mediocre at best. |
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Mobile phones + barcode scanners + CCTV + object/facial recognition = convenient shopping experience where you can pick up what you need, scan it, and walk out having paid by phone. CCTV algorithms can flag potential shoplifters or shoppers who forgot to scan certain items. If it can be pulled off then it could mean fewer people working checkout and less spending on bags.
But, on the other hand, even "automated" checkout isn't terribly convenient: the exciting game of multiple scales slows your scanning process to a crawl compared to the checkout line and they still have people standing over and watching to watch for shoplifting and process alcohol purchases.
I worked in a grocery store a while ago and while I understand some needs I still don't get why there hasn't been any real innovation since the adoption of barcode readers. Could anyone please explain why in-store automation is always one step forward two steps back?