[Avernar]

> I can see how this could reduce error, but I think this has more to do with cutting costs than adding efficiency to the ordering process.

After using the touche screen at McDonalds only the first time was a little slower than going to the human. Now I can punch in my order super quick. As an added bonus I've seen the staff deliver the order to a person's table instead of being chained to a register.

Wish the Wendy's here in Canada would implement that soon. The human keeps try to rush through parts of the order. They're already asking about my drink when I haven't yet got the chance to tell them to hold the disgusting new pickels and red onions. Then it's the same conversiation about me not wanting to substitute fries for an extra item I ordered. Yes, I want them both.

Plus the fact that Wendy's here almost always has only one person on register unless it's exactly lunch or dinner time. And then they usually only have two registers anyways. During less busy times there usualy isn't anyone at the register and you have to wait for them to show up. So they've already cut costs on not having a dedicated register person.