[MikeTLive]

The same questions a human will ask can be encoded into your admin automation. It is only as powerful or accurate as the process allows.

If you don't already have a procedural flowchart build one. Have the human document the questions asked and answers followed.

[falcolas]

Only if you can foresee the problems and solutions to encode into the system. If you miss one, the system will fall down or make the wrong decision.

[XorNot]

That's a problem of historical data. What are you really doing when something "seems unusual"?

[virgilp]

You're using your best judgment?