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by jasonellis
3689 days ago
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I've had problems with 2 of the 4 Fitbit devices me and my wife have owned. Her Flex was intermittently powering off. I contacted support and they sent a new one within days. My current Charge HR (bought in October) band started bubbling and pulling apart. I contacted support last week and a replacement device should arrive tomorrow. I think they required receipt information for the Flex (that was a few years ago). For the Charge HR, they just asked me where I bought it and what country I live in, then offered a replacement. Fitbit devices haven't shown good durability, in my experience, but the company has proven very willing to replace defective devices. |
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