[jonmacdonald]

What if customer experience was the only metric that mattered? We find that our clients who focus on this as the main metric see sales double... which is really what all the suits care about.

[eevilspock]

Just imagine how much better Google would be if user experience was 100% of their focus, not shared with advertisers (Google's real customers the way it works today).

[jonmacdonald]

True. It is a wonder that they've been able to keep the home page of google.com just focused on search.

That is still the best example of usability and user experience on the internet, IMO.