[pgrote]

The restore process on their consumer process is simple, but takes some time.

You logon or use their app, choose the folders/files you want to restore and await an email from them letting you know when the folders/files are available for download.

[blacksmith_tb]

Or they will send you a thumb drive (or a bigger external), with your files on it. Obviously the use cases are different, one is "oops, I deleted a folder" and the other is "my machine is a heap of slag".