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by atYevP
3686 days ago
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> I've actually been backing up to Backblaze for about a year now but (knock on wood) haven't had to restore any data. Yev from Backblaze. Please test a restore. We have that as part of our best practices. Why? Hopefully you won't but if you DO need a restore, it's likely that you'll be in a heightened state of panic, so familiarizing yourself with the process before hand make it go more smoothly! It's pretty easy, though we are currently working on ways to streamline it even further :) |
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When customers are doing a restore, almost by definition they are not having a good day. For example, this could be somebody who just had a $1,200 laptop stolen, and now they might lose every photo they have of their child who died last year. Real example. :-( So they show up to the Backblaze website freaked out of their minds, and they FORGET THEIR PASSWORD or something silly and minor like that, and after guessing a few times our support guys get a flaming hot chat session with a person using more four letter words than not accusing Backblaze of not having their restore.
When we resolve it all (help them with the "recover password" feature) then we usually get a happy customer for life who apologizes for losing their temper earlier. I always find it amusing when they think they are the FIRST customer to ever lose their temper under such a stressful situation. Usually it isn't even the first one THAT DAY.
TL;DR - you only restore when you are freaking out. And that's Ok - your worst day is the day when Backblaze has to be the best.