Lie with dogs, you get fleas. I have zero sympathy for those who fall prey to closed ecosystem BS like this, including my own wife. People just don't listen.
I expressly disavowed family support for all Apple devices about 4 years ago. If my spouse has a problem with the iPhone, it goes straight to the Apple store without landing in my lap first. I'd rather be in the doghouse than use iTunes.
Tough love, people. Time to stop enabling.