[pm24601]

I think she meant it as written. It sounds like she helped refocus the "troublemaker's" energy, language, mannerisms in a way that helped him be a positive contributor rather than someone who was resented by the rest of the team

[studentrob]

Communication skills and perceptions are everything in the world of interpersonal relations.

You added the word "helped" twice whereas she did not use it in the above quoted comments.

Your perception is different from mine. That's fine. Her phrasing is ambiguous at best, and possibly pretentious.