[shadesof]

The "Pro_Hacking" story made me laugh. In that case, I think the support person is just providing the body of a response template, where "Hello Pro_Hacking," is fixed (i.e., not something the support person can easily change).

[d2p]

I wondered that; but the first several emails didn't start like that. It was only after I complained that wasn't my name it started, like they were taking the piss :(