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by hvidgaard
3712 days ago
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In Denmark, companies are required to clearly and visibly state things such as total price - if they fail to do so, the "contract" is invalid. If they don't provide a reasonable way to cancel services (relative to the signup procedure), the company have no case. So stating in a ToS that I must call to cancel, when I signed up with nothing but a webform and an email, would not be accepted. |
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Something approximately the same as that is true across the EU under the recent changes to the consumer protection rules.
On your other points, I'll just mention that this subthread was originally about whether accepting e-mail as a cancellation method was appropriate, not so much the original topic of trying to force people to call as an aggressive way to deter cancellation. It seems we all agree that making it excessively difficult for someone to cancel when they're entitled to is scummy behaviour, and I imagine the law in many places would take a similar view.